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Electronic Visit Verification – FAQs from the MDHHS: What is EVV and How to Record it? (Part I)

The MDHHS will begin requiring the use of Electronic Visit Verification (EVV) in Michigan on April 1, 2024. We want to share some frequently asked questions about EVV from the MDHHS.

What is EVV and What Does it Record?

EVV is an electronic solution to verifying who and when your Medicaid Services are delivered. EVV can be captured through a phone or computer to verify the following information about your services:

  • Which service was delivered?
  • Who received the service?
  • When the service starts and ends?
  • Where the service was delivered?
  • Who provided the service(s)?

How is EVV Data Collected?

Using the MDHHS vendor tools for EVV collection, EVV can be recorded by a mobile application or telephony. The MDHHS prefers Direct Care Professionals (DCP) use the mobile app. If using a mobile app, the DCP can download it on their phone for service recording. DCPs will use the app to clock-in and out at the beginning and end of their service delivery. The app can also be used offline to allow DCPs to clock-in and out when they don’t have an internet connection.

The DCP can use the telephony or interactive voice response (IVR) system. This allows the DCP to use the participant’s landline to record their services. The DCP will call a toll-free number at the beginning and end of their shift. The MDHHS allows telephony but only if the mobile application is not an option for the DCP.

Other requirements for telephony include:

  • The service recipient has a landline to use for EVV recording.
  • Service delivery begins and ends in the participant’s home.

Where can I find more information?

To learn more about EVV requirements, please visit the following links below:

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